PENETEK TECHNOLOGY, INC. - Penetek is a Taiwan-based manufacturer specializing in the designing and manufacturing of Point of Services (POS) systems & hardware.

For the main screen and the 2nd display (D2109 and SD1000S) | Penetek: Trusted Provider of Tailored POS Systems and Kiosk Solutions Worldwide

Penetek summarized questions regarding main screen and the 2nd display, if none of these can describe the symptoms you have, please contact our Customer Service by email at service@penetek.com. Find answers to common questions about pos systems, kiosk solutions, and industrial pcs with Penetek's comprehensive FAQ. Get insights on customization, support, and troubleshooting for efficient and reliable hardware solutions.

For the main screen and the 2nd display (D2109 and SD1000S) | Custom POS Systems and Industrial Hardware for Global Markets | Penetek Technology

For the main screen and the 2nd display (D2109 and SD1000S) | troubleshooting for industrial pcs and pos solutions

For the main screen and the 2nd display (D2109 and SD1000S)

Penetek summarized questions regarding main screen and the 2nd display, if none of these can describe the symptoms you have, please contact our Customer Service by email at service@penetek.com.

Why LCD not powered on even though the power LED is in blue color?

Please open the system and make sure the LCD Power Cable is properly connected. For eDP type of LCD panels, please check the eDP panel is firmly connected. If it still doesn’t work, please contact the service technician.

Why my screen snowing or shaking?

Make sure LVDS Cable is connected firmly.

Why it shows a white screen when the system boots up?

Check if LVDS Cable is loose.

Why I cannot adjust the brightness of the Windows 10 quick action icon on the lower right-hand side?

Please check the LCD panel and the mainboard if they are connected with the eDP connector. If not, please adjust the brightness in the "Display" under the "System" in the Windows Control Panel.

Why the 2nd display / monitor doesn't show anything on the screen after power on?

Please check if the VGA cable is firmly connected to the VGA port on the system.

Why the 2nd display / monitor (D2109 and SD1000S) doesn't show anything on the screen after power on?

If you are using D2109, please check the VGA cable is firmly connected to the VGA port on the system. Then, check the BIOS setting if the VGA port power has been turned ON. If you are using SD1000S, please reconnect the USB cable to the USB port on the system. If it still doesn't work, please connect the 2nd USB cable to the system.

For the main screen and the 2nd display (D2109 and SD1000S) | Penetek’s POS and kiosk support faq

Penetek's FAQ section provides clear and helpful answers to the most common questions about our pos systems, kiosk solutions, and industrial pcs. Whether you’re looking for information on product customization, troubleshooting, or general support, our FAQ page covers essential topics to help you understand and get the most out of Penetek’s high-performance hardware solutions.

Our FAQ is designed to address key inquiries for businesses in retail, hospitality, and industrial sectors, offering insights on installation, maintenance, and functionality. Penetek is committed to ensuring that our customers have the support they need to leverage our technology effectively, and our FAQ provides a quick, convenient way to find answers to common questions.

Penetek continues to lead in delivering customizable pos systems for small businesses, using advanced technology and over 20 years of industry expertise. Our ongoing innovation ensures that each tailored pos solution meets customer needs with precision and efficiency. Through our commitment to robust and high-performance systems, Penetek aims to enhance operational efficiency, streamline transactions, and keep businesses informed on the latest advancements in POS technology.