PENETEK TECHNOLOGY, INC. - Penetek is a Taiwan-based manufacturer specializing in the designing and manufacturing of Point of Services (POS) systems & hardware.

For the main screen and the 2nd display (D2109 and SD1000S) | Customizable POS Systems for Hospitality, Chain Stores, and Automation | Penetek

Penetek summarized questions regarding main screen and the 2nd display, if none of these can describe the symptoms you have, please contact our Customer Service by email at service@penetek.com. Penetek is a Taiwan-based POS hardware manufacturer with over 20 years of experience, offering customizable POS systems, AIO terminals, and OEM/ODM solutions for retail, hospitality, and industrial automation sectors.

For the main screen and the 2nd display (D2109 and SD1000S) | Customizable POS Systems, Touchscreen Terminals & OEM/ODM Solutions | Penetek

For the main screen and the 2nd display (D2109 and SD1000S) | troubleshooting for industrial pcs and pos solutions

For the main screen and the 2nd display (D2109 and SD1000S)

Penetek summarized questions regarding main screen and the 2nd display, if none of these can describe the symptoms you have, please contact our Customer Service by email at service@penetek.com.

Why LCD not powered on even though the power LED is in blue color?

Please open the system and make sure the LCD Power Cable is properly connected. For eDP type of LCD panels, please check the eDP panel is firmly connected. If it still doesn’t work, please contact the service technician.

Why my screen snowing or shaking?

Make sure LVDS Cable is connected firmly.

Why it shows a white screen when the system boots up?

Check if LVDS Cable is loose.

Why I cannot adjust the brightness of the Windows 10 quick action icon on the lower right-hand side?

Please check the LCD panel and the mainboard if they are connected with the eDP connector. If not, please adjust the brightness in the "Display" under the "System" in the Windows Control Panel.

Why the 2nd display / monitor doesn't show anything on the screen after power on?

Please check if the VGA cable is firmly connected to the VGA port on the system.

Why the 2nd display / monitor (D2109 and SD1000S) doesn't show anything on the screen after power on?

If you are using D2109, please check the VGA cable is firmly connected to the VGA port on the system. Then, check the BIOS setting if the VGA port power has been turned ON. If you are using SD1000S, please reconnect the USB cable to the USB port on the system. If it still doesn't work, please connect the 2nd USB cable to the system.

For the main screen and the 2nd display (D2109 and SD1000S) | AIO POS Terminals, Panel PCs, and Kiosks for Retail & Hospitality | Penetek

Penetek is a leading manufacturer of customizable POS systems and OEM/ODM hardware solutions, delivering cutting-edge technology and reliability to industries such as retail, hospitality, and industrial automation. With over 20 years of experience in designing and manufacturing AIO POS terminals, Penetek combines advanced Intel-based platforms, durable materials, and flexible customization options to create solutions tailored to the specific needs of businesses worldwide. From compact POS terminals for chain stores to industrial-grade systems for automated workflows, Penetek ensures every product meets the highest quality standards for performance and durability.

Penetek’s comprehensive range of products includes industrial POS systems, panel PCs, and touchscreen kiosks that support seamless operations in demanding environments. The company specializes in providing adaptable hardware solutions with features like multiple screen sizes, advanced touchscreen technologies (capacitive, resistive, and IR-touch), and housing materials such as aluminum alloy and white iron. Designed to streamline workflows, improve efficiency, and enhance customer experiences, Penetek’s solutions empower businesses globally to achieve operational success and long-term growth.

Penetek delivers customizable pos systems for small businesses, combining advanced technology with over 20 years of manufacturing expertise. Our tailored pos solutions are designed to meet the unique operational needs of each customer, ensuring precision, efficiency, and reliability. Built to enhance performance and streamline transactions, Penetek’s pos hardware systems support businesses in achieving seamless operations and long-term success.