PENETEK TECHNOLOGY, INC. - Penetek is a Taiwan-based manufacturer specializing in the designing and manufacturing of Point of Services (POS) systems & hardware.

RMA Procedure | OEM/ODM POS Hardware Solutions: Touchscreen Terminals & Industrial POS Systems

In this page, you will find detailed RMA Process of Penetek. Pentetek's Customer Service team is available at any time to provide our customers with the most friendly and immediate service.Before you claim for an RMA, please visit Frequently Asked Question (FAQ) and seek if your problem has described in there. After you have tried all possible solutions, but none of them works.Please gather the original purchase documents (Invoice / Receipt in most cases) in advance. Penetek is a Taiwan-based POS hardware manufacturer with over 20 years of experience, offering customizable POS systems, AIO terminals, and OEM/ODM solutions for retail, hospitality, and industrial automation sectors.

RMA Procedure | Customizable POS Systems for Hospitality, Chain Stores, and Automation | Penetek

RMA Services. | OEM POS systems for international markets

RMA Services.

RMA Procedure

In this page, you will find detailed RMA Process of Penetek. Pentetek's Customer Service team is available at any time to provide our customers with the most friendly and immediate service.

Before you claim for an RMA, please visit Frequently Asked Question (FAQ) and seek if your problem has described in there. After you have tried all possible solutions, but none of them works.

Please gather the original purchase documents (Invoice / Receipt in most cases) in advance.

Fill in the RMA form here. (Write down the failure symptom and hardware / software configuration as detail as possible.)
1. Contact your supplier (System integrator, hardware distributor, or application software provider) for further assistance.
2. You must provide Penetek or its authorized partners an RMA number and a detailed written description of the problem you are experiencing. Penetek or its authorized partners will not take any action until it is made aware (in writing) of the problem you are experiencing.
3. As your product is fragile, if you send your product to Penetek or one of its authorized partners, ensure that it is packed appropriately. Penetek accepts no responsibility for your product until it reaches Penetek or its authorized partners.

For more Information, please take a look at FAQ.

DOA / RMA Processing Flow.

DOA / RMA Processing Flow.

RMA Procedure | Taiwan-Based Manufacturer of Panel PCs, POS Terminals, and Kiosks | Penetek

Penetek is a leading manufacturer of customizable POS systems and OEM/ODM hardware solutions, delivering cutting-edge technology and reliability to industries such as retail, hospitality, and industrial automation. With over 20 years of experience in designing and manufacturing AIO POS terminals, Penetek combines advanced Intel-based platforms, durable materials, and flexible customization options to create solutions tailored to the specific needs of businesses worldwide. From compact POS terminals for chain stores to industrial-grade systems for automated workflows, Penetek ensures every product meets the highest quality standards for performance and durability.

Penetek’s comprehensive range of products includes industrial POS systems, panel PCs, and touchscreen kiosks that support seamless operations in demanding environments. The company specializes in providing adaptable hardware solutions with features like multiple screen sizes, advanced touchscreen technologies (capacitive, resistive, and IR-touch), and housing materials such as aluminum alloy and white iron. Designed to streamline workflows, improve efficiency, and enhance customer experiences, Penetek’s solutions empower businesses globally to achieve operational success and long-term growth.

Penetek delivers customizable pos systems for small businesses, combining advanced technology with over 20 years of manufacturing expertise. Our tailored pos solutions are designed to meet the unique operational needs of each customer, ensuring precision, efficiency, and reliability. Built to enhance performance and streamline transactions, Penetek’s pos hardware systems support businesses in achieving seamless operations and long-term success.