PENETEK TECHNOLOGY, INC. - Penetek is a Taiwan-based manufacturer specializing in the designing and manufacturing of Point of Services (POS) systems & hardware.

RMA Procedure | Taiwan-Based POS Manufacturer with Global Reach

In this page, you will find detailed RMA Process of Penetek. Pentetek's Customer Service team is available at any time to provide our customers with the most friendly and immediate service.Before you claim for an RMA, please visit Frequently Asked Question (FAQ) and seek if your problem has described in there. After you have tried all possible solutions, but none of them works.Please gather the original purchase documents (Invoice / Receipt in most cases) in advance. Penetek is a Taiwan-based manufacturer specializing in the designing and manufacturing of Point of Sale Hardware, including Touch POS terminals, Industrial PCs, Kiosks, Panel PCs, and Kitchen Displays. They offer customizable POS systems, AIO terminals, and OEM/ODM solutions for various industries such as retail, hospitality, and industrial automation.

RMA Procedure | Enhance Customer Experience with Penetek's POS Technology

RMA Services. | POS Systems for Retail, Hospitality & More | Industry Solutions | Penetek

RMA Services.

RMA Procedure

In this page, you will find detailed RMA Process of Penetek. Pentetek's Customer Service team is available at any time to provide our customers with the most friendly and immediate service.

Before you claim for an RMA, please visit Frequently Asked Question (FAQ) and seek if your problem has described in there. After you have tried all possible solutions, but none of them works.

Please gather the original purchase documents (Invoice / Receipt in most cases) in advance.

Fill in the RMA form here. (Write down the failure symptom and hardware / software configuration as detail as possible.)
1. Contact your supplier (System integrator, hardware distributor, or application software provider) for further assistance.
2. You must provide Penetek or its authorized partners an RMA number and a detailed written description of the problem you are experiencing. Penetek or its authorized partners will not take any action until it is made aware (in writing) of the problem you are experiencing.
3. As your product is fragile, if you send your product to Penetek or one of its authorized partners, ensure that it is packed appropriately. Penetek accepts no responsibility for your product until it reaches Penetek or its authorized partners.

For more Information, please take a look at FAQ.

DOA / RMA Processing Flow.

DOA / RMA Processing Flow.

Reliable POS Systems & Long-Term Support | Penetek

With decades of experience in the design and manufacture of POS systems and touchscreen terminals, Penetek delivers exceptional quality and functionality. Our Taiwan-based manufacturing ensures short lead times and superior reliability. We offer a comprehensive range of POS hardware, including all-in-one POS terminals, Panel PCs, Industrial PCs, kiosks, and customized solutions tailored to various industries.

As a 100% Taiwan-based manufacturer, we pride ourselves on providing long product lifecycles, extended warranties, and dedicated support. Our POS systems and touchscreen terminals are built to withstand the demands of continuous use, delivering consistent performance and exceptional value. Partner with Penetek for reliable POS hardware solutions designed to optimize your business operations.

Penetek manufactures customizable POS systems for small businesses, integrating advanced technology with over 20 years of manufacturing expertise. Specializing in efficient and reliable all-in-one POS solutions, Penetek tailors its retail POS and hospitality POS hardware to meet specific client needs, helping businesses streamline operations and boost performance. From robust POS terminal hardware to specialized configurations, Penetek's advanced point of sale hardware solutions are designed to drive business growth and ensure long-term reliability.