PENETEK TECHNOLOGY, INC. - Penetek is a Taiwan-based manufacturer specializing in the designing and manufacturing of Point of Services (POS) systems & hardware.

RMA Procedure | Reliable, Customizable POS Hardware Solutions for International Businesses

In this page, you will find detailed RMA Process of Penetek. Pentetek's Customer Service team is available at any time to provide our customers with the most friendly and immediate service.Before you claim for an RMA, please visit Frequently Asked Question (FAQ) and seek if your problem has described in there. After you have tried all possible solutions, but none of them works.Please gather the original purchase documents (Invoice / Receipt in most cases) in advance. Penetek Technology is a trusted global provider of custom pos systems, industrial pcs, and kiosk solutions. With years of experience, Penetek specializes in durable, customized hardware for retail, hospitality, and industrial sectors.

RMA Procedure | Penetek: Trusted Provider of Tailored POS Systems and Kiosk Solutions Worldwide

RMA Services. | oem pos systems for international markets

RMA Services.

RMA Procedure

In this page, you will find detailed RMA Process of Penetek. Pentetek's Customer Service team is available at any time to provide our customers with the most friendly and immediate service.

Before you claim for an RMA, please visit Frequently Asked Question (FAQ) and seek if your problem has described in there. After you have tried all possible solutions, but none of them works.

Please gather the original purchase documents (Invoice / Receipt in most cases) in advance.

Fill in the RMA form here. (Write down the failure symptom and hardware / software configuration as detail as possible.)
1. Contact your supplier (System integrator, hardware distributor, or application software provider) for further assistance.
2. You must provide Penetek or its authorized partners an RMA number and a detailed written description of the problem you are experiencing. Penetek or its authorized partners will not take any action until it is made aware (in writing) of the problem you are experiencing.
3. As your product is fragile, if you send your product to Penetek or one of its authorized partners, ensure that it is packed appropriately. Penetek accepts no responsibility for your product until it reaches Penetek or its authorized partners.

For more Information, please take a look at FAQ.

DOA / RMA Processing Flow.

DOA / RMA Processing Flow.

RMA Procedure | Penetek: Trusted Provider of Tailored POS Systems and Kiosk Solutions Worldwide

Penetek Technology provides a wide range of industry-specific pos systems, industrial pcs, and kiosk solutions tailored to meet the diverse needs of businesses in retail, hospitality, manufacturing, and industrial environments. As a professional manufacturer with years of expertise, Penetek creates durable, high-performance hardware designed to enhance operational efficiency and customer experience. Each system is developed to integrate seamlessly with existing setups, offering reliability and functionality that support growth and streamline operations.

Our commitment to quality and customization allows us to provide tailored pos solutions that cater to unique market demands worldwide. Penetek’s custom pos hardware and industrial pcs are built to withstand high-traffic and demanding environments, ensuring long-lasting performance. With advanced technology and a focus on customer requirements, we help businesses optimize processes, improve service, and achieve operational excellence globally.

Penetek has been delivering **customizable POS systems** for small businesses, leveraging **advanced technology** and over 20 years of expertise. Our tailored POS solutions ensure that each customer's unique needs are met with precision and efficiency, offering robust systems designed to enhance operational performance and streamline transactions.